Quality Results.........speak for themselves
QR Performance Monitoring; ‘aka’ ‘Mystery Shopping’!
Even in this day of modern technology; did you know that 82% of customer’s prefer to pick up the phone when they have a problem.*
Having superior customer service and sales skills can be achieved while ensuring the cost of the service does not become a liability.
Do you want to find out how your front line staff are ‘really’ performing?
Do you want to find out how you rate against your competitors?
If so, call or email Quality Results for a free consultation to discuss the options available to improve your bottom line!
Do my staff –
– Have & display a great attitude?
– Build rapport & show genuine interest in their customer’s?
– Approach their customer’s in a proactive manner?
–Ask for the business on each and every occasion?
QR can answer those questions for you….. and more….call today!
*Accenture. 2006. The Customer Service Challenge: Creating the “Perfect” Customer Call.