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Quality Results.........speak for themselves

QR Performance Monitoring; ‘aka’ ‘Mystery Shopping’!

Even in this day of modern technology; did you know that 82% of customer’s prefer to pick up the phone when they have a problem.*

Having superior customer service and sales skills can be achieved while ensuring the cost of the service does not become a liability.

Do you want to find out how your front line staff are ‘really’ performing?

Do you want to find out how you rate against your competitors?

If so, call or email Quality Results for a free consultation to discuss the options available to improve your bottom line!

Do my staff –

 – Have & display a great attitude? 

 – Build rapport & show genuine interest in their customer’s? 

 – Approach their customer’s in a proactive manner? 

 –Ask for the business on each and every occasion? 

QR can answer those questions for you….. and more….call today!

*Accenture. 2006. The Customer Service Challenge: Creating the “Perfect” Customer Call.


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If you would like to get in touch with us please..

[email protected]

or call:
1300 734 334



"Life is not so short but that there is always time enough for courtesy."

Ralph Waldo Emerson


If you are looking for work as a Performance Monitoring Assessor please email your application and CV to [email protected]



©2007 Quality Results